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Open »Store Policy and FAQ
Welcome to Unexpected Treasure...where every visit is a treasure hunt!
We hope you enjoy browsing our eclectic selection of quality handmade items. Great customer service and customer satisfaction is extremely important to us. If you have any questions before or after your purchase please feel free to convo us here on Meylah or email us at firstname.lastname@example.org. We will work with you to make sure your shopping experience with Unexpected Treasure is a pleasurable one.
Payment is due within 24 hours of placing your order. Orders not paid for within this time-frame will be canceled.
Delivery confirmation is included in shipping cost for most items (noted in item description). This service is limited to the United States. The U.S. Postal Service does not provide tracking information for shipping to most foreign countries.
Purchases are shipped within 24 hours of cleared payment and are sent via USPS. You will be notified when your package ships and provided a delivery confirmation number.
Buying a gift? We're happy to ship the item to the recipient at no extra cost upon payment being cleared. Please provide the recipient’s address via convo or email when submitting your order.
REFUNDS AND EXCHANGES
We stand behind the quality of every item we sell and want you to be so delighted with your purchase that you'd buy from Unexpected Treasure again as well as recommend us to family and friends.
We will accept returns within 10 days of your receiving the item. However, the item must be UNUSED, in its original packaging and in sellable condition.
The buyer is responsible for return shipping costs and this cost is not refundable. However, we will refund return shipping if the item received was damaged in transit. Refunds will be made via the same payment method you used for your purchase.
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