09 Sep 10

What To Do if Your Product Gets Copied

What steps should you proactively take to protect your ideas, designs, and other handmade goods?

What do you do if you suspect another business has copied your creative idea?

Following up on last week's "Is My Product Protected?" post, we asked several attorneys specializing in business, trademark, and copyright law to help us understand what steps you should take to protect your products and what to do if you are copied.

How Do You Protect Your Products?

There are steps that you can take to proactively protect your work and although nothing is a guarantee, these will help if your work is ever copied:

1. Get A copyright on your work.  Technically, an artist “owns” the rights to their work the moment it is created, but getting a copyright is the official way to to prove you were the first to create and claim the work.

According to the law, copyrights are intended to protect an individual's rights to an “original design of a useful article which makes the article attractive or distinctive in appearance...” Basically, the law protects the original and distinctive features of your work, including original products and website content.

Applying for a copyright costs about $35 per work/product and can take approximately 6 weeks or less. For an added fee, you can apply for additional rights such as the right to file for statutory damages (you pre-designate how much your work is worth), which can be used later to increase the potential damages you might receive if another is found in court to have violated your copyright. Learn more at the United States Copyright Office.

2. Get your brand or product name trademarked. Trademarks protect the name, color, sound and design used to identify the work – in other words, a trademark will protect your company name, product line, product name, or brand. Why is this important?

Trademarking your product and brand names ensures no one can copy your brand name, logo, or anything that comes close, making it that much harder for an unknown company to profit from your branding efforts. As many of the legal experts we talked to mentioned, branding is the best proactive tool you have as an artist to discourage competition from companies that knock off other creative companies: Your customers will insist on the original.

What Can You Do If You Are Copied?

If another business copies your work, there are steps you can take yourself to resolve the issue effectively without having to go to court.

As many of the legal experts we talked to suggested, litigation should be considered a last resort, especially for a small business. It is extremely expensive and unless you are an established corporation with lawyers on retainer, winning a case will probably cost more than it's worth.

Lawyer Joy Butler recommends this course of action:

1. Send a cease and desist letter. Your communication should state that you obtained a copyright on your work (citing the date of copyright), say that you believe the recipient is infringing on your copyright, and ask that they stop producing the copied work. This type of communication may be enough to get them to stop.  Here is an example of a simple cease and desist letter.

2. Send a DMCA take down notice. This applies in the case of copied website content. If your website content is copied or "scraped" by someone else, you can send the copier's internet service provider or web hosting company a letter asking that the copied content be removed. The Digital Millennium Copyright Act (DMCA) protects online service providers (like Google, GoDaddy and YouTube, for example) from liability when their customers copy others' work. But, to qualify for the DMCA protection, these service providers must remove infringing material upon the request of the copyright owner.

3. File a lawsuit. “Unfortunately, a lawsuit is an elusive alternative for many because the cost of a lawsuit may exceed the damages that can be recovered from the [infringing party.] In such cases, the only real winners are the attorneys,” says Joy Butler.

Litigating infringements on your products can get very expensive very quickly. Proactively protecting your original products is a necessity, but it is probably not the best plan to take every copycat to court. If it gets to this stage, you will need to decide if it is worth it to your business in the long run.

Uh...I'm A Really Small Business...Help!?

As a small business or individual artist selling in an online marketplace, it may be more prudent to build a loyal following and accept that another business owner who is not as creative as you may copy your work.

If you focus your efforts on developing unique value in your brand and a loyal following, you will find that copycats will always simply seem behind the trend, while you innovate to success. It is your art, style, and creativity that your customers are interested in, not just one design, and that cannot be copied.

Want More information?

Molly Fisher has more than 10 years experience building brands and social networks for leading companies such as Schooldude.com and Burt's Bees as well as several other clients. She currently runs Craft Ideas Weekly Facebook Community, the Craft Ideas Weekly Blog, and works as an eCommerce and Social Marketing Consultant in Chapel Hill, NC.

Main image courtesy of iChaz.

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Posted by: Molly Fisher

Posted in: Setting Up Shop

08 Sep 10

Managing Your Product Inventory

After 5 years of selling, I’ve finally perfected my inventory management in way that works extremely well for me and I’d like to share it with you today.  The key to my inventory management is a spreadsheet that I’ve created to track all the pieces I have available for sale as well as the items I’ve sold.  It’s the lifeline of my business!

Typically, these are the steps I take every time I produce a new product:

  1. Photograph the product and upload the image(s) to my computer.
  2. Create a product tag and affix a small, multi-use label with a unique ID (ie: CRD123, CRD124) and price of the product.
  3. Post the product on my Meylah Storefront (and now with Meylah’s auto-post feature, I don’t have to worry about manually updating my Facebook Fan page and my Twitter because it does it for me).
  4. Upload at least one image of the new product to my Flickr Photostream.
  5. Update my inventory spreadsheet to reflect the new product available for sale.

My inventory spreadsheet keeps me on my toes because it forces good behaviors beyond simply tracking inventory.  I’ve created columns in the spreadsheet to track when I've listed a product online or uploaded an item into Flickr.  The accountability of filling in those cells on my spreadsheet drives consistency within my business.

Once a product is sold, I peel the label off the product tag and I update my spreadsheet using the unique product ID to capture which product was sold as well as the buyer information.

Since I’m responsible for paying sales tax in the state of Washington, I update tax information as well.  Sales tax was a big challenge for me to figure out initially as I began selling online because I wanted to make sure I was accounting for the amount of taxes I owed properly.  My saving grace was when I found on online calculator to de-calculate sales tax.  The calculator allows you to enter the price of your item along with the sales tax due.  Once this information is entered, it calculates the price of the item before sales tax is applied.  For example, if you sell a product for $25 and your sales tax is 9.5%, you can use the calculator to determine your original price is $22.83 and the sales tax amount is $2.17.  This is tremendously helpful when you're unable to charge sales tax on top of your sales price online.

I update all this information in my inventory spreadsheet to give myself a gauge of how much money I owe Uncle Sam, as well as being able to identify where I stand in terms of products sold and my remaining inventory.

The spreadsheet is also extremely helpful because I’m able to easily sort the data and view useful metrics, such as total sales per month, repeat customers, and most frequently sold products.  All of this is helpful for assessing the direction I’d like to take my business in the future.

Please download this FREE spreadsheet from my storefront if you need help managing your inventory.  Adjust it as necessary to suit your needs!  Also, if you have other effective methods for managing your inventory, please share your feedback.  We’d love to know how you track your inventory!

Main image courtesy of: Andy Ciordia

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Posted by: Courtney Dirks

Posted in: Timely Tidbits

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