All packages will be mail out within 1 week after payment is received and prices listed do not include Shipping & Handling. We use USPS First-Class mailing with Delivery Confirmation.
Insurance (optional) and rush delivery is available. If you need insurance and/or rush delivery, please contact us prior to your purchase. Insurance is only available for Registered/Express mail for International customers.
If you need items faster, USPS Priority mail upgrade is available upon request (if your shipping fee is over $5.50, it is automatically upgraded to Priority mail). This offer is for US customers only.
We recommend registered mail for International orders. Registered mail upgrade is $15 + shipping fee and it includes a tracking number & insured up to $100. Contact us prior to purchase. Thanks!
We are NOT responsible for lost mails that are not insured. Once they are dropped off, we are no longer responsible for the package.
Refunds and Exchanges
If you are not happy with your purchase, you may return for a REFUND ONLY within 7 days of receipt. Please let us know the reason before mailing them out by contacting us. All items must be in their original condition/undamaged for returns and shipping, insurance fees, taxes are nonrefundable. Buyer is responsible for return shipping cost.
Exchanges are given for defective items only!
Our priority is providing excellent customer service. Please contact us if you have any questions.
Custom Work: Most of our pieces can be customized. If it is not mentioned directly on the posting, contact us to inquire. If you have a specific style in mind, feel free to contact us as well to see if we can accommodate! Once the details are finalized, we will provide an estimate for the job. There will be an additional $20 custom order charge for time spent designing and acquiring necessary materials. This custom order charge does not apply to minor customization or customization provided on existing items.
Hosting a Designs By Maya Jewelry Party: For residence of the greater Seattle area, you can host a ‘Designs By Maya’ jewelry party. As a host, you will receive $100 credit to spend on Designs By Maya jewelries. Contact us to schedule your party or for more information.
If above information does not answer your question, please feel free to contact us. Thank you!
To apply and receive this incentive, fill in the form below. We will contact you on how this incentive works and how we can support you in the implementation. You will receive a confirmation email with a download link to important information about this incentive.
You will receive a confirmation email for your request. The confirmation email will consist of a link to download necessary content in relation to this incentive/offer. By downloading the content you also agree to confirm email subscription form the store and the marketplace. You can always unsubscribe to email subscriptions at any time you wish in the future.