FAQ

Billing, Payment & Fees

Paypal
1. What is PayPal?

"PayPal is the faster, safer way to pay and get paid online." PayPal's service is integrated with Meylah and allows our members the ability to collect and send money securely (without sharing financial information) and with the flexibility of our members' customers to pay using their own PayPal accounts or all major credit cards and bank accounts. PayPal is owned by eBay and operates in 190 markets and 24 currencies around the world to enable global ecommerce.
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2. Do I need to have a PayPal account?

Yes, in order to set up a Meylah account to sell products from your store, you will need to set up a PayPal account. This can easily be done during the 3 minute registration process on Meylah and if you already have a PayPal account, it is a simple 1-step entry to integrate your existing PayPal account into your new Meylah account. To learn more, visit this online tutorial.
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3. How do I configure PayPal with my Meylah store?

This is very simple and automatic! When you sign up for Meylah, you will be asked to enter the email address associated with your PayPal account. You will also be directed to PayPal to confirm this association of your new Meylah account to your PayPal account.
That's it... all future transactions will be automatically sent to your PayPal account.
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Payment & Fees
4. How do I pay for my store?

At the beginning of each month, you will receive an electronic invoice for your fees from the previous month. This invoice will prompt you to make a payment and all payments can be made using PayPal, a credit card or your bank account.
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5. How do I get billed? Do I get an invoice?

You will receive an invoice on the 1st of the month for any payments that are due. You have until 15th of the month to make your payments. If you fail to make your payments, your store will automatically render to vacation mode which will prevent you to make any new sales.
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6. Does Meylah charge any transaction fees or other fees?

Meylah charges a 2.75% transaction fee on all sales that occur on your Meylah store. Your transaction fees are tracked in the Fees section of your account and they are collected through an invoice at the beginning of each month. PayPal also collects a small fee for every transaction on their end. This is common to every business using PayPal and something we can't change.
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7. How do I manage taxes within my Meylah account?

Currently, you cannot manage your taxes in your Meylah account. Taxes are the responsibility of each individual member. You can access all the transactions on your Meylah store and you can use this information to calculate the taxes you owe for both state and federal. We recommend you consult a tax professional for tax related questions.
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8. What method of payment can customers use?

Your customers can use any kind of payment that PayPal accepts. Currently, PayPal accepts VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER and PayPal.
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9. Can I accept funds manually?

You can accept funds manually only for any physical product that you are selling. If you accept funds manually, then you will have to change the inventory of your product (for example: from 3 items down to 2 items). For online tutorials and digital products, you will not be able to accept funds manually because your customer will not be able to access this information since it is all digital.
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10. Can I integrate my offline sales with my Meylah account?

At this time you cannot integrate offline sales with Meylah account. You can always sell physical products offline and reduce the inventory as described in "Can I accept funds manually". In the future, we hope to be able to offer the capability to integrate offline sales with your Meylah account to help you with accounting and other purposes.
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11. Do you have support for Quickbooks? Can I export my orders to view in an accounting program?

At the moment, we do not have direct support for Quickbooks or exporting your orders to view in another accounting program.
We are definitely headed in this direction and we will let you know as soon as this capability is available.
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12. Can I download a spreadsheet of my sales?

At the moment, you cannot download a spreadsheet of your sales, although we are definitely headed in this direction and we will let you know as soon as this capability is available.
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13. How do I update or change my credit card on my account?

No credit card information is stored on Meylah. Since all payments are processed using PayPal, you will you will need to login to your PayPal account and update your credit card on their system.
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