FAQ

Your Marketplace

1. Can I use my own custom domain name (URL) with my marketplace?

Yes, you can use your own custom domain name (URL) with your marketplace. First, enter your custom domain name (URL) into the appropriate field in Your Marketplace settings on Meylah and click the save button. Then, login to your domain registrar account and click on the same custom domain name (URL) you just entered into Meylah and click on the 'DNS settings' section (or something similar). Finally, just add an CNAME to yourmarketplace.meylah.com - that's it! Note that it may take 24-48 hours for the changes to take effect. Please contact support@meylah.com if you have any issues.

2. How do I create my own marketplace?

You'll need to be a member of Meylah to create your own marketplace. All you need to do is login to your Meylah account and under 'Your Marketplace' click on the 'request an invite' button and send us your email address and we'll add you to our list. You'll need to wait for an invite to create your own marketplace and once you receive your invite, just follow the instructions and you'll be on your way to creating your own marketplace where you can manage and curate all the sellers and products in your new marketplace.
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3. Can I generate revenue with my own marketplace?

Yes, absolutely! This is just like running your own gallery or art exhibition where you collect a commission (you decide how much) on all the sales that take place in your own marketplace. You'll need to be a Premium Member and you'll have to request this feature be added to your marketplace (additional fees will apply to enable this capability) so just contact us at support@meylah.com and we will work with you to enable this capability on your marketplace.
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4. How do I track the revenue I generate with my marketplace?

If this feature has been added to your marketplace, then all you need to do is login and click on 'Your Account' and then under the 'Fees' tab, you will see all of the transactions and the appropriate fees that your marketplace has generated. Some of these fees will be in a 'Pending Payment' status and once the seller has paid, the fee will be credited to your account.
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5. How do I get paid for the revenue I generate in my marketplace?

You will get paid for the revenue you generate in your marketplace on a monthly basis. All the transaction fees from your marketplace are tracked and credited to your account in the 'Fees' tab. Payments will be made (via PayPal) at the end of each month if there is a balance of more than $10.00 (USD) in the account including all Meylah account fees.
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6. How does my marketplace work?

All marketplaces powered by Meylah push the boundaries of innovation and make it super easy for sellers and buyers to connect and transact worldwide. First, as a Meylah member, you can join marketplaces from all over the world and list your products with a one simple click of the mouse making it hassle free to gain awareness and exposure around the globe and in multiple marketplaces. All sales are completed in your Meylah store making it super easy to manage your own business all from one place. Second, as a marketplace owner, you can carve out your own niche community and invite your favorite sellers to join your marketplace so you can sell together. All sales are tracked throughout the buying process and are completed at the individual store level so you know exactly what products sold in your marketplace and what seller completed the sale.
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7. How do I add my products to my marketplace?

Adding your products to your own marketplace is super easy! When adding or editing a product in your store, scroll down to the highlighted section titled 'Marketplaces' and check the box next to your marketplace and select the specific category that you've created that you want your product to appear in your marketplace.
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8. What is the limit of products that I can have in my marketplace?

There is no limit on the number of products you can have in your marketplace!
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9. How do other sellers add their products to my marketplace?

Sellers who want to add their products to your marketplace will first need to join your marketplace either by accepting an invitation from you or you accepting an application from them. Once the seller joins your marketplace, when adding or editing a product in their store, they just need to scroll down to the highlighted section titled 'Marketplaces' and select your marketplace by checking the box and select the specific category that they want their product to appear in your marketplace. The seller will not see your marketplace as an option and will not be able to list their products in your marketplace unless they have joined your marketplace first.
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10. Can I add my products to other marketplaces?

Yes, adding your products to another marketplace is super easy! When adding or editing a product in your store, scroll down to the highlighted section titled 'Marketplaces' and select all the marketplaces that you want to list your product by checking the appropriate box. If you don't see your preferred marketplace in the list, you'll need to join that marketplace first and then it will automatically appear in your list of marketplaces.
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11. How do I add members to my marketplace?

There are two ways to add members to your marketplace. First, login to your account and under the 'Your Marketplace' section, click on the 'Applications & Invitations' tab. Here you can select the 'Invite Meylah Members' and enter the Meylah usernames that you want to invite along with a personal message and click the 'invite' button. Second, members can apply to join your marketplace by clicking on the 'Sell With Us' button that appears in the upper left-hand corner of your marketplace and fill in the appropriate information. Then, you can accept or reject the sellers application under the 'Your Marketplace' section, click on the 'Applications & Invitations' tab and select the accept or reject button next to the seller's store name in the 'Application For Your Marketplace' section.
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12. How do I invite Meylah members to join my marketplace?

Inviting Meylah members to your marketplace is very easy! Just login to your account and under the 'Your Marketplace' section, click on the 'Applications & Invitations' tab. Here you can select the 'Invite Meylah Members' and enter the Meylah usernames that you want to invite along with a personal message and click the 'invite' button. The username is found in their store URL (http://meylah.com/username).
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13. How do I invite sellers who aren't Meylah members to join my marketplace?

In order to join your marketplace and sell their products, they will need to become a Meylah member. All you need to do is send the sellers who aren't Meylah members a personal email or message with the link to your marketplace and the link to sign up to become a Meylah member (http://meylah.com/pricing) and then let them know when they do to just send you their username and you can invite them using the directions above.
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14. How do I join other marketplaces?

Joining a marketplace is simple and can happen in two ways. First, you can be invited in which case you will receive an email and all you need to do is follow those instructions to join. Second, you can apply by visiting your preferred marketplace and clicking on the 'Sell With Us' button in the upper left-hand corner and fill in the appropriate information and wait for the marketplace owner to accept your application.
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15. Is there a limit to the number of marketplaces that I can join?

There is no limit to the number of marketplaces you can join.
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16. How do I add a custom banner?

To add a custom banner to your marketplace, all you need to do is login and under 'Your Marketplace' click on the 'Marketplace Setup' tab and scroll down until you see 'Upload a Marketplace Banner'. Just click on the grey 'banner' icon and select the file you want to upload. The banner ideal size is 870 pixels wide by 120 pixels high.
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17. Can I customize my banner with HTML code?

Yes, if you have an existing website or header that you want to use as your banner, just copy the HTML code into the 'Advanced Settings' section titled 'Custom HTML Instead Of a Banner' under 'Marketplace Setup' and you'll be all set. Please note that ideal banner size is 870 pixels wide by 120 pixels high.
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18. Can I add advertising or other information to my marketplace?

Yes, there two places you can add custom HTML code to share information, showcase partners, list advertisers and more. First, you can add custom HTML to the main page of your marketplace in the section titled 'Custom HTML On Marketplace Homepage' in the 'Advanced Settings' with a maximum width of 960 pixels. Second, you can also add custom HTML to each of your additional pages in the section titled 'Custom HTML on Additional Pages' in the 'Advanced Settings' with a maximum width of 265 pixels wide.
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19. Can I charge advertising fees on my marketplace?

Yes, charging advertising fees are common today and you can place advertising on your marketplace using the custom HTML features in the 'Advanced Settings' section. It is up to you to determine the advertising rates and the process for communicating and collecting the fees from your advertisers.
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20. Can I create a mailing list to communicate with my community?

Yes, all you need to do is sign up for an account with MailChimp and copy and pasted the 'Embed Code' from the specific list you created in MailChimp into the appropriate box titled 'MailChimp Embed Code' in the 'Advanced Settings' section and click the 'save' button. This will automatically place a signup form on your marketplace and automatically collect all your subscribers in one list in your MailChimp account so you can communicate with them on a regular basis.
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21. Can I enable and disable the 'On Sale' tab on my marketplace?

Yes, just check the 'on-sale' box in the 'Marketplace Details' section to enable this tab to appear on your marketplace or uncheck it to disable this tab from appearing on your marketplace.
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22. Can I enable and disable for 'Free Shipping' tab on my marketplace?

Yes, just check the 'free shipping' box in the 'Marketplace Details' section to enable this tab to appear on your marketplace or uncheck it to disable this tab from appearing on your marketplace.
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23. How do I create and manage the product categories in my marketplace?

Login to you account and click on 'Your Marketplace'. In the 'Marketplace Details', scroll down to the section 'Add Category' and enter the name of the category you want to add to your marketplace and select whether it's a main (parent) category or if is a sub-category and will be placed under one of the main categories. Then, just click the 'save' button and you'll see the new category appear in the 'Marketplace Categories' table below. A category will only appear in your marketplace when at least one product is assigned to the category.
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24. Can I add additional pages to my marketplace?

Yes, you can add up to 3 additional pages to your marketplace simply by clicking on the 'Pages' tab under 'Your Marketplace'. Click the 'Create Page' to get started and add your page. These pages will appear in the left-hand column of your marketplace below the categories and can be used for sharing information such as 'About Us' or 'Contact Information' or 'Testimonials' and anything else you would want to share.
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25. How do I add my social networks to my marketplace?

You can add up to 5 social network profiles to your marketplace so your visitors can engage with you in their preferred place. All you need to do is click on the 'Social Network' tab under 'Your Marketplace' and enter the website address of your user profile for that specific social network (for example if you have a Twitter account, you would enter http://twitter.com/username.
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26. Can I integrate my marketplace into my own website?

Yes, absolutely! There are 3 ways to integrate your marketplace into your own website. First, you can simply add a button or link to your site that points to your Meylah marketplace website address which is available at the top of the 'Marketplace Setup' tab. Second, you can use your own custom domain (URL) and enter it into the appropriate field in Your Marketplace settings on Meylah and click the save button. And third, you can integrate your existing website's header by entering the custom HTML code into the appropriate field so your website banner operates exactly the same on your own website and marketplace as if it were all in one place.
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27. Can I track all the orders that take place from my marketplace?

Yes, all you need to do is login and click on 'Your Marketplace' and then under the 'Orders' tab, you will see all of the transactions including the product and seller details and that have taken place on your marketplace.
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28. Can I remove a seller or a product from my marketplace?

Yes, all you need to do is login and click on 'Your Marketplace' and then under the 'Content' tab just click on the 'Delete' link to remove the product or 'Delete Member' link to remove the seller and all of their products from your marketplace. You can also remove a seller from your marketplace by clicking on the tab 'Memberships' and clicking the 'cancel' button next to the seller's name.
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29. How do I accept/reject an invitation to join a marketplace?

In order to accept or reject an invitation to join a marketplace, all you need to do is login to your Meylah account and click on the 'Your Account' tab. Here you will see another tab called 'Applications & Invitations' with a list of the marketplaces that have invited you to join. Just click the 'accept' or 'reject' button next to the appropriate marketplace and you'll be on your way!
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30. How do I accept/reject an application to join my marketplace?

In order to accept or reject a seller's application to join your marketplace, all you need to do is login to your Meylah account and click on the 'Your Marketplace' tab. Here you will see another tab called 'Applications & Invitations' with a list of the sellers that applied to join your marketplace. Just click the 'accept' or 'reject' button next to the appropriate seller and you'll be on your way!
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31. Where do I see all the members that belong to my marketplace?

In order to see all the members that belong to your marketplace, all you need to do is login to your Meylah account and click on the 'Your Marketplace' tab. Here you will see another tab called 'Memberships' with a list of the sellers that belong to your marketplace.
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32. Where can I see a list of the marketplaces that I belong to?

In order to see the marketplaces that you belong to, all you need to do is login to your Meylah account and click on the 'Your Account' tab. Here you will see another tab called 'Memberships' with a list of the marketplaces that you belong to.
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33. What happens if a product is returned/refunded from a transaction in my marketplace?

Meylah will gladly reverse any transaction fees for a product that is returned or refunded. If a transaction fee is reversed due to a return/refund within 45 days from the original transaction date, that transaction fee will not be paid by the seller and so it will automatically be removed from your list of fees that appear as 'Pending' and it will not be credited to your account.
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