FAQ

Your store

Setup
1. How do I add or change my logo and banner?

First you will need to login to your Meylah Admin. Once you're logged in, select the 'Your Settings' tab. Under the sub tab 'store Design' you can upload a square logo of 90 x 90 pixels or a banner of 960 x 90 pixels to personalize your Meylah store. Make sure you hit save for the logo or banner you've uploaded to update to your store.

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2. Can I password protect my store?

Currently, you cannot password protect your store although you can put your store into "Vacation Mode" which will not enable any public viewing of your store.
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3. Can I charge taxes?

In order to charge tax on the items you sell, you will need to arrange this through the settings in your PayPal account. Under the Merchant Services tab in your PayPal account, there is a Shipping and Tax section which will walk you through setting up Domestic and/or International Sales Tax Rates.

Please note that Meylah cannot provide tax guidance. It is your responsibility as a member to make sure you are in compliance with applicable taxes based on your locale. If you are charging taxes, please indicate so in your shop policies.
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4. Can I customize the theme for my store?

Yes, there are a few templates that are available for you to choose. You can find these templates in "Your Settings" tab under "store Design" tab and all you have to do is select the template of your choice. We will be creating new templates very soon and continue to do this so you will be able to change your store's appearance at any time you choose to update.
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5. Can I use HTML to modify my store or blog?

Yes, you can use HTML to modify your store by adding your HTML code to one of the three available tabs located on the "Sidebar."
Currently, we do not allow you to change any HTML code outside of this area. In the "Sidebar" section, you can embed HTML code to share other sites or content like your Etsy Shop or a YouTube video. To learn more visit this online tutorial
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6. How can I customize my tabs?

Customizing the tabs on the left side of your Meylah homepage is very easy. It's called embedded code and there are many companies like Flickr, Etsy, Blurb, YouTube, and many more that offer the embedded code (or HTML code). In order to customize these tabs, please follow the steps in this online tutorial.
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7. How do I create links to my social networks?

This is super easy and you can link to up to 4 social networks of your choice. To start, follow the steps in this online tutorial.
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8. I don't see my social network in the list available, how do I add it?

If you don't see your social network in the list available, please contact us through our feedback form and request that we add it to the list.
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9. Can I embed HTML code into my Meylah store?

Yes, you can embed HTML code into your Meylah store by using the HTML embedded code tabs on the left side of the screen known as the “Sidebar”. In the "Sidebar" section, you can embed HTML code to share other sites or content like your Etsy Shop or a YouTube video. To learn more visit this online tutorial.
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10. Can I create navigation links in my Meylah store to my other websites?

Yes, absolutely. You can add links to the social networks links or include your other website links in the footer of your store under the Contact Me section.
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11. Can I offer my customers discounts, gift certificates, or promotions?

At the moment, you can only put your products on sale by clicking the "On Sale" button when you Add A Product. We are building a system to accommodate member and customer discounts and promotions so stay tuned as this is in our future.
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12. My images look blurry, what can I do?

If your images look blurry, you'll need to upload a higher resolution image. There is a minimum file size for uploading your images so you'll need to make sure your images aren't too small. We have found the ideal size for product images is 533 pixels wide by 400 pixels high for a horizontal layout and 400 pixels wide by 533 pixels high for a vertical layout. If you image is not bigger than this, it may not be accepted into the system.
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13. How do I increase my SEO?

The best way to increase your SEO or Search Engine Optimization is by utilizing all of the features of you Meylah store. You Meylah store is a blog platform so by writing and publishing blog posts, listing products and creating tutorials you are increasing your SEO. Utilize internal links to your own content in each posts as well as external links to your community to refer them and soon enough your SEO will be increasing! We have a ton of useful resources in our Learning Center on the best way to increase your SEO so make sure you take a look at those articles.
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Orders
14. How can I view past and current orders?

You can view past and current orders in two places. Once you've logged in to your Admin, you will be routed to your "Dashboard" which captures a summary of your recent and unshipped orders. You can adjust the time period you would like covered (if desired) in the Account Summary dropdown within the dashboard (the default time period is 1 week). You can also view a complete list of your orders by clicking on the "Your Orders" tab.
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15. How do I manage my orders?

Once you've logged in to your Admin, within the "Your Orders" tab, you will be able to see which items have been shipped and which items are waiting to ship. Once you've shipped an order, you can mark that order as shipped and include associated postal tracking numbers for that shipment within the "Your Orders" tab.
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16. How do I know when I get an order?

Getting orders is the best part of all and is an easy one to track. Each time you receive a new order, you will receive an email from Meylah notifying you of your order and the details of that purchase. You can login to the Admin section of your Meylah account to fulfill and complete the order as soon as you find yourself in front of a computer. In the future, we will also be sending orders through text messages as well as direct messages on Twitter.
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17. Can I check my orders using my smart phone?

Right now, you can access your orders through logging in to your Meylah Admin and clicking on the 'Your Orders' tab. In the future we plan to have smart phone applications for quick and easy access to your orders.
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18. How do I cancel an order and refund a customer?

To cancel an order, you can adjust the quantity of the product you've sold back to the original amount within the 'Your Content' tab of your Meylah Admin. In order to issue a refund, you will need to login to your PayPal account and follow PayPal's steps to issue the refund.
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19. Can I change the order of my products or tutorials on my home page or within my store page?

No, you cannot change the order of your products or tutorials on your home page, however, this is in the works, so stay tuned for an update!
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Products, Posts & Tutorials
20. How do I edit or delete a product, blog post or tutorial?

In order to edit a product, blog or tutorial post, log in to your Admin, and select the 'Your Content' tab. Find the post you wish to edit and click on the 'Edit' link for that item. This will take you to your product post, where you can edit any content within your post, such as the text, title, price, pictures, quantity, etc.

In order to delete a product, blog or tutorial post, log in to your Admin, and select the 'Your Content' tab. Find the item you wish to delete and click the 'Delete' link. You will be asked if you want to delete the item, if so, click 'OK' and it will be deleted from the system permanently.
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21. Does Meylah have a tagging system for images and products?

Meylah does not have a separate tagging system for images and products. We recommend that you tag your images through whichever photo editing system you use (i.e.: Picasa, Photoshop, etc.) prior to uploading them into your Meylah store.

We do have a category tagging system for each product, blog and tutorial post to enable searching, sorting and organizing of your content.
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22. Are there file size limitations (Minimum & Maximum) for image and/or video uploads?

Although there is a minimum file size for photos 400 pixels wide and 400 pixels high, there is no maximum file limit for images. And, there is no minimum or maximum file size for videos.
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23. What can I do if my product is out of stock?

If your product is out of stock and you've had an opportunity to create more, you can adjust your inventory by logging into your Admin, selecting the "Your Content" tab, finding the product you wish to adjust, clicking "Edit" and modifying the product details to account for the right quantity of your inventory. Once you adjust the number within your Admin, the quantity will be changed on your Meylah store.

Also, if you have sold out of an item, you can enable or disable the ability for your customers to have the option to "Request" having that product made by you again. If a customer clicks on the 'Request' button, they will be triggered to enter their email address and you will receive an email notifying you that a customer desires that product. At that point, you can contact the customer to let them know if you can re-create the product for them or create a similar product per their request.

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24. How do I access my customer email addresses when they buy from my store?

When a customer buys any product or tutorial from your store, you can find your customer's email address on the "Your Orders" tab. The email address is in the "Customer" column next to the product that they bought.
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25. Can I sell digital products?

Yes! You can sell digital products on your store. Digital products that are created by you can be sold on your store. Digital products can be anything from an eBook (PDF, word document etc.), Images (jpeg, tiff, etc.), Videos (avi, mp4, etc.), Audio (mp3, etc.), or any other digital information that you want to sell as a digital file.
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26. How do I add products to my store?

Follow the steps shown in this online tutorial to show you how to add products to your store.
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27. How do I manage my products?

Follow the steps shown in this this online tutorial to show you how to manage your products.
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28. How do I create a blog post?

Follow the steps shown in this online tutorial to show you how to create a blog post.
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29. Where do I manage my blog posts?

Follow the steps shown in this online tutorial to show you how to manage your blog posts.
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30. How do I create a tutorial?

Follow the steps shown in this online tutorial to show you how to create a tutorial of your own.
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31. Where do I manage my tutorials?

Follow the steps shown in this online tutorial to show you how to manage your tutorials.
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32. Why do I see a 'download' or 'view' button instead of an 'add to cart' button on the products in my store?

The reason you're seeing the 'download' or 'view' button is because you're logged into your store as the owner. If you logout and visit your store just like a customer would, you will see the buttons all say 'add to cart' so no download can be made without purchasing
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Marketplaces
33. How do I add my products to a marketplace?

Adding your products to a marketplace is super easy! When adding or editing a product in your store, scroll down to the highlighted section titled 'Marketplaces' and select all the marketplaces that you want to list your product by checking the appropriate box. If you don't see your preferred marketplace in the list, you'll need to join that marketplace first and then it will automatically appear in your list of marketplaces.
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34. How do I join other marketplaces?

Joining a marketplace is simple and can happen in two ways. First, you can be invited in which case you will receive an email and all you need to do is follow those instructions to join. Second, you can apply by visiting your preferred marketplace and clicking on the 'Sell With Us' button in the upper left-hand corner and fill in the appropriate information and wait for the marketplace owner to accept your application.
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35. Can I add my products to multiple marketplaces?

Yes, absolutely! This is one of the best features of Meylah stores and marketplaces as it allows our members (sellers) the ability to add a product once and it automatically gets listed in multiple marketplaces. As a Basic Member, you can only list your products in one marketplace so you'll need to be a Premium Member in order to list your products in multiple marketplaces.
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36. Is there a limit to the number of marketplaces that I can join?

As a Premium Member, there is no limit to the number of marketplaces you can join. As a Basic Member, you are limited to joining one marketplace in addition to Meylah's marketplace. As a Free Member, you are only able to sell your products through Meylah's marketplace.
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37. How do I accept/reject an invitation to join a marketplace?

In order to accept or reject an invitation to join a marketplace, all you need to do is login to your Meylah account and click on the 'Your Account' tab. Here you will see another tab called 'Applications & Invitations' with a list of the marketplaces that have invited you to join. Just click the 'accept' or 'reject' button next to the appropriate marketplace and you'll be on your way!
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38. Where can I see a list of the marketplaces that I belong to?

In order to see the marketplaces that you belong to, all you need to do is login to your Meylah account and click on the 'Your Account' tab. Here you will see another tab called 'Memberships' with a list of the marketplaces that you belong to.
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39. How do I cancel my membership to a specific marketplace?

In order to cancel your membership to a specific marketplace, all you need to do is login to your Meylah account and click on the 'Your Account' tab. Here you will see another tab called 'Memberships' with a list of the marketplaces that you belong to and all you need to do is click the 'cancel' button next to the appropriate marketplace. Once you cancel your membership, all your products listed in that marketplace will be removed from that marketplace.
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40. How do I get my transaction fees reversed for any product returns or refunds from a customer purchase?

Meylah will gladly reverse any transaction fees for a product that is returned or refunded. All you need to do is contact Meylah at support@meylah.com within 45 days from the original transaction date letting us know that the purchase was returned or refunded with the refund ID from PayPal and we will reverse the fees immediately.
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41. How do I contact the owner of a marketplace I belong to?

In order to contact the owner of a marketplace you belong to, just login to your account and click on the 'Your Account' tab. Here you will see another tab called 'Memberships' with a link for you to send a message to the owner of the marketplace.
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