About

Marlo Miyashiro (a.k.a. IMakeCuteStuff) has been in the retail and wholesale handmade craft industries for over 20 years, creating and selling her work to over 200 stores across the country and abroad. She is a jeweler by trade, crafter of sewn things, teacher of techniques and mentor / arts business consultant for emerging artists. She is also one of the founding members and current organizer of EtsyRAIN.com – an active community of over 790 artists who reside in the Puget Sound region and own independent shops on Etsy. You can find some of her lighthearted work on Etsy at http://imakecutestuff.etsy.com and more info on her consulting services at http://CreativeArtsConsulting.com

Store Policies

My ultimate goal is to give you exactly what you want, so if you have any questions that aren't answered here, feel free to contact me anytime!

Payment: Accepted via PayPal with your Visa, MasterCard, American Express, Discover card or PayPal account. You do not have to have a PayPal account to pay online!

I am currently not regularly accepting checks or money orders as payment. If you cannot pay via PayPal, please contact me so we can work out another form of payment. Thank you!

Shipping Info: All in-stock item orders are packaged with care and shipped via USPS within three days of cleared payment. Custom orders can take up to 10 days from order to shipment date.

If you need your item very quickly (perhaps it's a last-minute gift?) and require Express shipping, please contact me *before* you pay for the item so I can send you a new invoice with your updated shipping costs.

WA State Residents: All orders shipped to locations within Washington State will be charged 9.5% sales tax (including shipping costs) during your checkout via PayPal. (Why? Our state requires that online sales be charged sales tax to the full sale amount so they can have their share of the pie. I wish it wasn't so and I agree that it sucks. Sorry. :/

International shipments: Shipped via the most economical route to keep shipping costs down. If you need quick shipment via USPS Priority or Express Mail, please contact me before you pay for your order and I'll send an updated invoice right away.

Very Important International Shipment Note:
Please be aware that international documentation requires that I declare the full value of the merchandise. Your local laws will determine whether duties and taxes will be incurred and you are solely responsible for any fees due at the time of delivery. Please do not ask me to mark your shipment "gift", as doing so is against the law. Please refer to your local customs requirements for more information on this policy or use this link for info on US Law: http://caselaw.lp.findlaw.com/casecode/uscodes/13/chapters/9/sections/section_305.html
Thank you for understanding!

Return Policy: I believe in producing the highest quality work and I hope it shows! If, however, you receive an item that is not exactly as described or is defective when you receive it, please feel free to return or exchange it!

Returns: Accepted within 7 days of your receipt of your purchase. Please contact me As Soon As Possible so I can give you the proper shipping address for your return (It is a different address than is noted on your package). Items must be in new, unused condition for return to be accepted. Upon receipt of the returned item, a refund for the original sales price will be issued via PayPal (minus shipping).

Custom orders and special orders are not returnable (unless there are defects in the item). If you have a problem with a custom order, please contact me as soon as possible!

Exchanges: Accepted within 7 days of receipt of item. Please contact me ASAP for exchange procedures. (If there is something in my shop that you want to exchange for, be sure to mention it in your message so I can reserve it for you)

Custom made and special orders are not returnable or exchangeable.

Custom Designs and Special Orders: I welcome the opportunity to create something special for you and your loved ones! Please let me know what you'd like to order and we will work together to make it happen! Contact me with your request anytime.

Wholesale Requests: I am open to wholesale orders from established business with references. Minimum opening orders will apply to all wholesale orders. Please contact me for wholesale prices.

If you have questions that aren't answered here feel free to convo me anytime! Thanks for reading this far...you're awesome :)


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